Return & Refund Policy
At Streetcalture, we want you to be 100% satisfied with your purchase. If you are not completely happy, you can return most items within a certain period for a refund or exchange.
1. Returns
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Items can be returned within 14 days of delivery.
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To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Certain items, such as personalized or final sale products, cannot be returned.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original method of payment within 7-10 business days.
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Shipping costs are non-refundable, except in cases of damaged or incorrect items.
3. Exchanges
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If you wish to exchange an item for a different size or color, please contact us at Streetcalture.brand@ptonmail.com.
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Exchanges are subject to product availability.
4. Damaged or Incorrect Items
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If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the issue.
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We will provide a replacement or full refund, including shipping costs.
5. How to Return
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Contact our support team at Streetcalture.brand@ptonmail.com with your order number and reason for return.
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Pack the item securely in its original packaging.
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Ship it back to the address provided by our support team.
6. Contact Us
For questions regarding returns, refunds, or exchanges:
Email: Streetcalture.brand@ptonmail.com