Frequently Asked Questions (FAQ)
Welcome to Streetcalture! Here are answers to some of the most common questions about our products, orders, shipping, and returns.
1. Orders
Q: How do I place an order?
A: Simply browse our collections, select the items you like, choose your size or color, and click “Add to Cart.” Follow the checkout steps to complete your purchase.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 1 hour of placing them. After that, we cannot guarantee changes as your order may already be processed or shipped.
2. Shipping
Q: How long will it take for my order to arrive?
A: Standard shipping typically takes 7-14 business days, and express shipping takes 3-7 business days. Delivery times may vary based on location and customs.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Customers may be responsible for customs fees, import duties, or taxes.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email to follow your package.
3. Returns & Refunds
Q: What is your return policy?
A: Items can be returned within 14 days of delivery, provided they are unused and in their original packaging. Personalized or final sale items cannot be returned.
Q: How do I get a refund or exchange?
A: Contact us at Streetcalture.brand@ptonmail.com with your order number and reason for return. Once approved, refunds are processed within 7-10 business days.
4. Products
Q: How do I choose the right size?
A: Each product page includes a size chart. Please check it carefully before ordering.
Q: Are your products authentic?
A: Yes! All Streetcalture products are 100% original and made with high-quality materials.
5. Contact Us
If you have any other questions, feel free to reach out:
Email: Streetcalture.brand@ptonmail.com